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Returns


Item(s) purchased from Gladestore.com may be returned within 30 days of your receipt of your package for a full refund of the purchase price. A refund will be issued in the original form of payment. There is no restocking fee. MERCHANDISE MUST HAVE THE ORIGINAL TAGS, MUST NOT HAVE BEEN WORN, ALTERED, WASHED, AND MUST BE IN ITS ORIGINAL CONDITION. We are not responsible for any damage to items that have been worn, altered or washed. All parts and accessories must be included.

Returns will only be accepted if you purchased your items from Gladestore.com.  If you purchased product through another retailer, please contact the retailer for your return.

 If an item(s) were shipped incorrectly (i.e. wrong item, color, or size),Gladestore.com will gladly issue a full refund for the purchase price including the shipping cost, if applicable. Please follow the “RETURN POLICY & INSTRUCTIONS” on the return form. Once we receive the item(s) back, the refund, or replacement will be issued promptly. Gladestore.com is not liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.

Any defective item(s) will be considered on a case-by-case basis. If purchased from Gladestore.com, returns of defective item(s) may qualify for a full refund if received within the 30 day time period pursuant to Gladestore.com’s return policy. If defective item(s) purchased from Gladestore.com are received after the 30 day return period, returns will only qualify for partial credit or repair at our sole discretion.

Final sale items are not eligible for return.

Gift cards are not eligible for returns, exchanges or cash value.

To return item(s) purchased from Gladestore.com, fill out the return reason code on the return form on your packing slip and include it with the item(s) you would like to return. If you have not received a packing slip or if you have misplaced your packing slip please contact support@gladestore.com. Gladestore.com will be more than happy to issue a return form and instructions via email. Pack your item(s) securely. Please include all paperwork, parts and accessories. Remove all extra labels on the outside of the package and seal the box securely. You may use any courier service convenient for you (e.g. FedEx, USPS, DHL) or use the shipping label enclosed with your package.  Please remember to use a form of shipment that includes full tracking information so that we will be able to confirm receipt of your return.  We also recommend that you purchase insurance for your return shipment. Gladestore.com is not responsible for missing or lost packages.  Please note Gladestore.com is unable to process refunds for merchandise not received.

Prepaid Return Shipping Label

All Gladestore.com orders include a packing slip with a prepaid, pre-addressed return label. When you use the return label to send your package, $7.50 will be deducted from your order refund. To use the prepaid return label, attach the prepaid return label to the outside of your package. Drop your package off at any UPS or FedEx location (depending on the carrier label),such as a UPS store, UPS or FedEx Drop Box, FedEx Office Center, etc. When your credit is issued to the original payment method we will deduct the $7.50 prepaid return fee.

All Other Return Shipping

Alternatively, you may elect to use your own shipping method at your own expense. Mail your prepaid package to Gladestore.com, Attn: Online Returns Department, 2500 Rutland Dr, Austin, TX 78758, United States.

Return shipping costs are the responsibility of the customer.  A refund or credit for shipping may be issued in instances where the item was defective, determined to be Gladestore.com’s responsibility, or where we made an error in shipping the order (i.e. the wrong item, color, or size was shipped).

Please allow 2-4 weeks from the shipping date for the refund to appear on your bank statement; and 1-2 billing cycles for the credit to appear on your credit card statement.